p0k0 Terms & Conditions

1. Introduction

Welcome to p0k0, Bangladesh's trusted online casino and sports betting platform. These Terms & Conditions ('Terms') constitute a legally binding agreement between you ('the User') and p0k0 ('the Company', 'we', 'us', or 'our'). By registering an account, depositing funds, or otherwise accessing any part of the p0k0 platform — whether on mobile, desktop, or through any affiliated application — you unconditionally accept and agree to be bound by these Terms in their entirety.

These Terms should be read in conjunction with our Privacy Policy and Responsible Gaming Policy, all of which form part of the overall agreement governing your use of p0k0. If you do not agree with any part of these Terms, you must immediately cease use of the platform and not attempt to register an account. p0k0 reserves the right to update or modify these Terms at any time without prior notice, and continued use of the platform following any amendment constitutes acceptance of the revised Terms.

2. Eligibility Requirements

Access to and use of p0k0's services is subject to the following eligibility conditions. You represent and warrant that:

• You are at least 21 years of age. p0k0 is strictly an adult platform and does not permit participation by anyone under 21 years old.
• You are accessing the platform voluntarily, of your own free will, and solely for personal recreational purposes.
• You are not acting on behalf of any third party, business entity, or criminal organisation when using this platform.
• You have not previously been excluded or banned from p0k0 or any affiliated platform, and you do not currently hold a self-exclusion status.

p0k0 reserves the right to verify the identity and age of any user at any point during their registration or use of the platform. Failure to provide satisfactory verification may result in account suspension or permanent closure. Players from jurisdictions where online gambling is prohibited by local law are not permitted to use the p0k0 platform.

3. Account Registration & Security

To access the full range of p0k0's games, betting markets, and promotions, you must register a personal account. Each individual is permitted to hold only one active account on the p0k0 platform at any given time. Duplicate accounts will be flagged during our automated verification process and may result in the forfeiture of any winnings accumulated and the permanent suspension of all associated accounts.

Account Credentials

You are solely responsible for maintaining the confidentiality of your login credentials, including your username, password, and any two-factor authentication codes associated with your account. p0k0 will never ask you for your full password via email, phone, or live chat. Any activity that occurs under your account credentials — whether authorised by you or not — is your sole responsibility. If you suspect your account has been accessed without your authorisation, you must notify our support team immediately at [email protected].

KYC Verification

As part of our commitment to safe and fair gaming, p0k0 implements a KYC (Know Your Customer) verification process. You may be required to submit identity documents including but not limited to:

• A valid government-issued photo identification document (National ID, Passport, or Driver's Licence).
• Proof of address (utility bill, bank statement, or official correspondence dated within the last three months).
• Proof of ownership for any payment method used to deposit or withdraw funds from your account.

4. Deposits & Withdrawals

p0k0 processes all financial transactions in Bangladeshi Taka (BDT). We support a range of trusted local and international payment methods designed for the convenience of Bangladeshi players. All deposits and withdrawals are subject to the minimum and maximum transaction limits stated on the platform's banking page, which may be updated from time to time.

Accepted Payment Methods

p0k0 currently accepts deposits and processes withdrawals via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. All payments are processed in BDT and no currency conversion fees are charged on local mobile banking transactions.

Withdrawal Conditions

Withdrawal requests are subject to the following conditions:

• Your account must have passed full KYC verification before any withdrawal can be approved and processed.
• Withdrawal amounts must not exceed the maximum limits specified in the banking section. High-value withdrawal requests may require additional documentation.
• Funds deposited via a specific payment method must, where possible, be returned to the same payment method. p0k0 reserves the right to apply anti-money-laundering checks before approving any withdrawal.

Withdrawal processing times vary depending on the payment method selected. Mobile banking withdrawals via bKash and Nagad are typically processed within 24 hours. Bank transfers may take 3-5 business days. p0k0 is not liable for delays caused by third-party payment processors or banking institutions outside our control.

5. Bonuses & Promotional Offers

p0k0 offers a variety of bonuses and promotional incentives to both new and existing players, including welcome bonuses, reload bonuses, free spins, cashback offers, and seasonal promotions tied to Bangladeshi events such as Pohela Boishakh, Eid, and BPL season. All bonuses are subject to the specific terms communicated at the time of the offer.

Standard Bonus Rules

The following general rules apply to all bonuses and promotions unless otherwise explicitly stated:

• Bonus funds are subject to wagering requirements before they can be converted to withdrawable cash. Wagering requirements will be clearly stated in the individual promotion's terms.
• Bonuses have an expiry period during which the wagering requirement must be met. Unused bonus funds and any associated winnings will be forfeited upon expiry.
• Each promotion is available to one account per household, IP address, device, or shared payment method. Abuse of promotional offers — including creating multiple accounts to claim bonuses repeatedly — will result in disqualification and may lead to account closure.
• p0k0 reserves the right to amend, suspend, or withdraw any bonus or promotion at any time. If a promotion is discontinued, any bonus already credited to a qualifying account will remain valid until its stated expiry date.

6. Responsible Gaming

p0k0 is fully committed to promoting responsible gaming practices across our entire platform. We acknowledge that while the vast majority of our players enjoy gambling as a form of entertainment without issue, a small number of individuals may develop problematic patterns of play. If you feel that your gambling is no longer a recreational activity and is instead causing you financial, emotional, or social harm, we strongly encourage you to visit our dedicated Responsible Gaming page or contact our support team at [email protected].

Tools available to all p0k0 players include account deposit limits, session time reminders, temporary self-exclusion (cooling-off periods ranging from 24 hours to 30 days), and permanent self-exclusion. These tools can be accessed directly from your account settings panel or by contacting our support team. p0k0 will never incentivise a player to lift a self-exclusion period early, and any request to do so will be declined.

7. Intellectual Property

All content available on the p0k0 platform — including but not limited to graphics, logos, game interfaces, promotional material, software, text, images, and the overall visual design — is the exclusive intellectual property of p0k0 or its licensors. Nothing contained within these Terms or on the platform itself shall be construed as conferring any right to use any intellectual property displayed herein, whether by implication, estoppel, or otherwise.

Users are strictly prohibited from reproducing, distributing, modifying, creating derivative works from, publicly displaying, or commercially exploiting any part of the p0k0 platform or its content without the prior written consent of p0k0. Unauthorised use may result in legal action under applicable intellectual property laws.

8. Prohibited Activities

Users of the p0k0 platform are expressly prohibited from engaging in any of the following activities. Violations may result in immediate account suspension, forfeiture of funds, and where applicable, referral to relevant law enforcement authorities:

• Using any software, bot, script, artificial intelligence tool, or automated mechanism to gain an unfair advantage over other players or to exploit the platform's systems.
• Engaging in collusion, match-fixing, or any form of coordinated fraudulent betting activity with other users or third parties.
• Attempting to launder money or process proceeds of criminal activity through the p0k0 platform in any way.
• Opening, operating, or knowingly using an account registered under a false name, with false documentation, or on behalf of another individual.
• Harassing, threatening, or abusing other players or p0k0 staff members through any communication channel provided on the platform.

9. Limitation of Liability

To the fullest extent permitted by applicable law, p0k0 and its directors, officers, employees, agents, and licensors shall not be liable for any direct, indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of — or inability to use — the p0k0 platform, including but not limited to loss of winnings, loss of data, loss of goodwill, service interruptions, or technical malfunctions, even if p0k0 has been advised of the possibility of such damages.

p0k0 makes no warranty that the platform will be uninterrupted, error-free, or free of viruses or other harmful components. The platform is provided on an 'as is' and 'as available' basis. p0k0 shall not be responsible for any losses incurred as a result of third-party payment delays, internet connectivity issues, or government-imposed access restrictions beyond our control.

10. Privacy & Data Protection

p0k0 takes the privacy of its users seriously. All personal data collected during registration, KYC verification, and general platform usage is handled in accordance with our Privacy Policy, which forms an integral part of these Terms. By using the p0k0 platform, you consent to the collection, processing, and storage of your personal data as described in our Privacy Policy. We implement industry-standard SSL encryption and secure server infrastructure to protect your data from unauthorised access, disclosure, or alteration. We do not sell or share your personal information with third parties except where required by law or necessary to deliver our services (for example, sharing your mobile number with bKash or Nagad to process a payment transaction).

11. Amendments to These Terms

p0k0 reserves the right to revise, update, or replace any part of these Terms & Conditions at any time and at its sole discretion. When material changes are made, we will endeavour to notify registered users via the email address associated with their account or through a prominent notice on the p0k0 platform. However, it remains your responsibility to check these Terms periodically to stay informed of any updates.

Your continued use of p0k0 after any amendments have been posted constitutes your binding acceptance of the revised Terms. If you do not agree with the updated Terms, you must cease using the platform immediately and may request account closure by contacting our support team.

12. Contact & Support

If you have any questions, concerns, or complaints regarding these Terms & Conditions or any aspect of the p0k0 platform, our dedicated support team is available to assist you. Please reach out via email — our address is listed in the footer of this page. We aim to respond to all enquiries within 24 hours (Bangladesh Standard Time, UTC+6).

For urgent account issues — including suspected unauthorised access, payment disputes, or self-exclusion requests — please mark your email subject line as 'URGENT' so our team can prioritise your case. p0k0 is committed to treating all user enquiries with professionalism, respect, and complete confidentiality.