Privacy Policy

Introduction

Welcome to p0k0. We are committed to protecting the privacy of all players who use our platform. This Privacy Policy explains in plain language how p0k0 collects, uses, stores, and safeguards your personal information when you visit our website, register an account, make deposits, place bets, or otherwise interact with our services.

By accessing or using p0k0, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. If you do not agree with any part of this policy, please discontinue use of our services. This policy applies to all users of p0k0 located in Bangladesh and worldwide. Players must be 21 years or older to use our platform.

Information We Collect

To provide you with a secure and personalised betting and gaming experience, p0k0 collects the following categories of information:

• Account Registration Data: Full name, date of birth, email address, phone number, username, and password (stored in encrypted form).
• Identity Verification (KYC) Data: Copies of government-issued ID, National ID Card (NID), passport, or driving licence as required for account verification.
• Financial Transaction Data: Deposit and withdrawal history, payment method details (bKash number, Nagad number, Rocket number, bank account details), and transaction amounts in BDT.
• Usage and Behavioural Data: Pages visited, games played, betting history, session duration, device type, operating system, browser type, and IP address.
• Communications Data: Records of your correspondence with our customer support team, including chat logs, emails, and feedback submissions.

How We Use Your Information

p0k0 uses the information we collect for the following purposes. We will never use your data for any purpose beyond what is described here without first seeking your explicit consent:

• To create and manage your p0k0 account and verify your identity in compliance with responsible gaming and anti-fraud standards.
• To process your deposits, withdrawals, and financial transactions via bKash, Nagad, Rocket, and other supported payment methods.
• To deliver and improve our betting and casino services, including cricket betting, slots, live casino, and crash games, based on your preferences and usage patterns.
• To send you important service notifications, security alerts, promotional offers, and updates about p0k0 — you may opt out of marketing communications at any time.
• To detect, prevent, and investigate fraudulent activity, money laundering, underage gambling, and other violations of our Terms & Conditions.

Cookies and Tracking Technologies

p0k0 uses cookies and similar tracking technologies to enhance your experience on our platform and to gather analytical data about site performance. Cookies are small text files stored on your device. We use the following types:

• Essential Cookies: Required for core site functions such as login sessions, security tokens, and page navigation. These cannot be disabled without affecting service availability.
• Performance Cookies: Allow us to count visits and traffic sources so we can measure and improve site performance. All data collected is aggregated and anonymous.
• Functionality Cookies: Remember your preferences such as language settings and game selection to provide a more personalised experience on return visits.
• You can control cookie preferences through your browser settings at any time. Note that disabling cookies may limit certain features of the p0k0 platform.

Data Sharing and Third Parties

p0k0 does not sell, rent, or trade your personal information to any third party for their own marketing purposes. We may, however, share your data with carefully selected service providers who assist us in operating our platform. These include payment processing partners (bKash, Nagad, Rocket, Dutch-Bangla Bank, City Bank, BRAC Bank), fraud prevention and identity verification service providers, game content providers (such as Pragmatic Play, Evolution Gaming, Spribe, NetEnt, Microgaming, and Ezugi), and analytics platforms that process data solely on our behalf and under strict confidentiality agreements.

We may also disclose your information when required by applicable law, court order, or regulatory authority, or when we believe disclosure is necessary to protect the rights, property, or safety of p0k0, our users, or the public. Any such disclosure will be limited strictly to what is required by the specific legal obligation.

Data Security

p0k0 takes the security of your personal data very seriously. We implement a range of technical and organisational measures to prevent unauthorised access, loss, misuse, or alteration of the information you entrust to us. These measures include:

• SSL (Secure Socket Layer) encryption on all data transmissions between your browser and our servers.
• Encrypted storage of passwords and sensitive financial data; plain-text storage of credentials is strictly prohibited on our infrastructure.
• Regular security audits, vulnerability assessments, and access controls to ensure that only authorised personnel can access user data, and only on a need-to-know basis.

Data Retention

p0k0 retains your personal information for as long as your account remains active or as necessary to provide you with our services. When you close your account, we will retain certain records for a period required to comply with legal obligations, resolve disputes, prevent fraud, and enforce our agreements. Financial transaction records may be retained for a longer period in compliance with anti-money-laundering and financial regulatory standards. Once the retention period has elapsed, your data is securely deleted or anonymised.

Your Rights

As a p0k0 user, you have the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] and we will respond within a reasonable timeframe:

Right of Access: You may request a copy of all personal data we hold about you. Right to Rectification: You may request that we correct inaccurate or incomplete data. Right to Erasure: You may request deletion of your personal data, subject to our legal retention obligations. Right to Restrict Processing: You may request that we limit how we use your data in certain circumstances. Right to Object: You may object to our processing of your data for direct marketing purposes at any time. Right to Data Portability: You may request your data in a structured, commonly used, machine-readable format.

Children and Minors

p0k0 is strictly an adult platform. Our services are available exclusively to individuals who are 21 years of age or older. We do not knowingly collect, solicit, or store personal information from any person under the age of 21. If we become aware that we have inadvertently collected personal data from a minor, we will take immediate steps to delete that information from our records and close the associated account.

If you are a parent or guardian and believe your child has registered on p0k0 or shared personal information with us, please contact our support team immediately at [email protected]. We treat all such reports as urgent and will act promptly to investigate and remediate.

Links to Third-Party Websites

The p0k0 website does not contain links to external third-party websites. All navigation within p0k0 remains within our own platform. Should this change in future, this Privacy Policy will be updated to reflect how we handle any third-party interactions. We will not be responsible for the privacy practices of any external parties.

Changes to This Privacy Policy

p0k0 reserves the right to update or modify this Privacy Policy at any time. When we make material changes, we will notify you via the email address associated with your account or by posting a prominent notice on our website. The updated policy will take effect immediately upon publication unless otherwise stated. We encourage you to review this page periodically to stay informed about how we protect your information.

The date at the bottom of this page always reflects the most recent revision. Continued use of p0k0 following any policy update constitutes your acceptance of the revised terms.

Contact Our Privacy Team

If you have any questions, concerns, or requests regarding this Privacy Policy or the way p0k0 handles your personal data, our dedicated privacy support team is available to assist you. Please reach us at [email protected] — we aim to respond to all privacy-related enquiries within 5 business days. Your trust is the foundation of everything we do at p0k0, and we are committed to keeping your data secure at all times. Last updated: 2026.